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Start a chatBest for detailed questions, billing, or anything with attachments.
support@pingsphere.site
Send an emailInstallation
Most homes are connected within two business days — install included, no hidden setup fees.
Confirm fiber is live at your address — it takes about ten seconds.
Pick a tier and a one-hour install window that fits your schedule.
Our technician runs the fiber, mounts the ONT, and tunes your mesh.
We benchmark your line on the spot and hand over a connection that just works.
Troubleshooting
Most hiccups clear in under a minute. If they don't, we're one chat away.
Power-cycle the ONT and router for 30 seconds. If the PON light isn't solid green, the line is dropped — start a chat and we'll dispatch.
Run a wired speed test first to rule out Wi-Fi. If wired is also low, restart the router; still slow? We'll inspect your line remotely.
Move the router to open, central, eye-level space. On mesh plans, add a node halfway to the weak room — the app suggests the best spot.
A blinking LOS or red light means a fiber fault. Don't unplug the fiber cable — contact support and we'll resolve it, usually within the hour.
FAQ
Most serviceable addresses are connected within two business days. After you check availability, our team schedules a free professional install at a window that suits you.
Check availability
Enter your address and we'll confirm serviceability in seconds. Most homes are connected within two business days.
No credit check to see availability.