Terms of Service

Last updated: 28 July 2026 · Governing law: Republic of the Philippines

1. Acceptance

By using pingsphere.site or engaging PingSphere ("we", "us") for services, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

2. Relationship to a signed agreement

These terms govern general use of the site and any engagement not covered by a separate written contract. Where a signed service agreement, statement of work or purchase order exists, that document prevails over these terms to the extent of any conflict.

3. Services

We provide network engineering, hardware supply, systems integration, software development and ongoing support. Each engagement is defined by a written scope that sets out:

• The deliverables and their acceptance criteria.
• The phases, schedule and cost of each phase.
• What we require from you in order to proceed.
• Any assumptions the estimate depends on.

Work outside an agreed scope is quoted and approved separately before it starts.

4. Quotations and payment

• Quotations are valid for 30 days unless stated otherwise, and exclude hardware unless expressly itemised.
• Hardware pricing is subject to supplier availability and currency movement at the time of order.
• Invoices are payable within the terms stated on the invoice. Late payment may suspend ongoing service delivery after written notice.
• Prices exclude applicable taxes unless stated.

5. Your responsibilities

• Provide timely access to sites, systems, credentials and the people who know how things currently work.
• Ensure you are authorised to grant us access to any network or system we are asked to touch.
• Maintain your own independent backups of business data. We keep configuration backups of what we manage; that is not a substitute for your data backup strategy.
• Nominate a point of contact empowered to approve scope, schedule and cutover windows.

6. Intellectual property

6.1 Work made for you

On full payment, ownership of custom software written specifically for you, together with its source code, database schema and documentation, transfers to you.

6.2 What we retain

We retain ownership of our pre-existing tools, libraries, configuration templates and general know-how, including anything developed before or independently of your engagement. Where such components are embedded in your deliverable, you receive a perpetual, non-exclusive licence to use, modify and maintain them as part of that deliverable.

6.3 Platform products

PingNotify and our billing platform are licensed to you for the term of your subscription. They are not sold outright unless a separate agreement says so.

7. Warranty

We warrant that services will be performed with reasonable skill and care. Deployed configuration and custom software carry a 30-day defect warranty from acceptance, covering faults in our work — not changes made by others, hardware failure, upstream provider faults, or new requirements discovered after acceptance.

Hardware carries the manufacturer's warranty. Where we supplied it, we will handle the RMA process on your behalf.

8. Service levels

Response targets published on this site apply to clients on an active retainer or managed agreement. They are response commitments, not resolution guarantees — some faults depend on third parties, hardware lead times or upstream carriers we do not control.

9. Limitation of liability

To the fullest extent permitted by Philippine law, our total aggregate liability arising from an engagement is limited to the fees paid to us for that engagement in the twelve months preceding the claim.

We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost data or business interruption. Nothing here limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

10. Confidentiality

Each party will protect the other's confidential information with at least the care it applies to its own, and will use it only to perform the engagement. This survives termination. We will not name you as a client publicly without your written consent.

11. Termination

Either party may terminate an engagement with 30 days' written notice, or immediately for material breach that remains uncured 14 days after written notice. On termination you pay for work completed and for hardware already ordered on your behalf. We will hand over configuration exports, documentation and credentials for systems we manage.

12. Acceptable use of this website

Do not attempt to gain unauthorised access to this site or its infrastructure, interfere with its operation, or use it to distribute malware or unsolicited messages. Content on this site is provided for information and does not constitute a binding offer.

13. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, power or carrier outage, government action or civil disruption. Affected obligations are suspended for the duration.

14. Governing law

These terms are governed by the laws of the Republic of the Philippines. The parties will attempt good-faith resolution of any dispute before commencing proceedings, which are subject to the exclusive jurisdiction of the courts of Pasig City, Metro Manila.

15. Changes

We may update these terms and will revise the date above. Changes do not apply retroactively to an engagement already underway under a signed agreement.

16. Contact

PingSphere
Email: support.pingsphere@gmail.com
Phone: +63 939 238 3937
Office: Ortigas Center, Pasig City, Metro Manila, Philippines